Effective Date: March 7, 2026 | Last Updated: March 7, 2026
I'm OnCall ("we," "us," or "our") operates the AI-powered phone receptionist service available at imoncall.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service, visit our website, or interact with our AI receptionist by phone.
By using our Service, visiting our website, or calling a phone number answered by our AI receptionist, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.
When you call a phone number answered by our AI receptionist, we may collect the following information:
When you sign up to use I'm OnCall as a business client, we collect:
When you visit our website at imoncall.ai, we may collect:
We use the information we collect for the following purposes:
All phone calls handled by our AI receptionist are recorded and transcribed. This is a core function of our Service and is necessary to generate the lead summaries and notifications that our business clients rely on.
Callers are notified at the beginning of each call that the call may be recorded. This notification is provided in compliance with applicable federal and state laws regarding call recording.
Call recordings and transcripts are used to:
Certain U.S. states require the consent of all parties to a phone call before it may be recorded. These states include:
Our AI receptionist includes a recording disclosure at the start of every call to comply with two-party consent requirements. By continuing the conversation after this disclosure, the caller consents to the recording. If a caller objects to being recorded, the AI receptionist will note the objection and proceed in accordance with applicable law.
We use the following third-party service providers to deliver our Service. Each provider processes data on our behalf and is contractually obligated to protect the information they handle:
We use Twilio for call routing and telephony infrastructure. Twilio processes call audio, phone numbers, and call metadata to route calls to and from our AI receptionist. Twilio's privacy policy is available at twilio.com/legal/privacy.
We use ElevenLabs for AI voice generation. ElevenLabs processes text to produce the natural-sounding voice responses callers hear during a call. ElevenLabs' privacy policy is available at elevenlabs.io/privacy-policy.
We use CallRail for call tracking and SMS notifications. CallRail processes call data and phone numbers to enable call analytics and deliver SMS-based lead notifications to business clients. CallRail's privacy policy is available at callrail.com/privacy.
We use Postmark for transactional email delivery. Postmark processes email addresses and message content to deliver lead notifications and account communications to business clients. Postmark's privacy policy is available at postmarkapp.com/privacy-policy.
We may also use additional service providers for payment processing, website analytics, hosting, and customer support. When we do, we ensure that each provider is contractually bound to handle your data in accordance with this Privacy Policy and applicable law.
We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
We retain different types of data for different periods, based on the purpose of collection and our legal obligations:
Business clients may request early deletion of their data at any time by contacting us at privacy@imoncall.ai. Upon receiving a valid deletion request, we will delete the applicable data within 30 days, except where retention is required by law.
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions under applicable law (for example, where retention is necessary to complete a transaction or comply with a legal obligation).
You have the right to request that we correct inaccurate personal information that we maintain about you.
We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising. Therefore, there is no need to opt out. However, if our practices change, we will update this Privacy Policy and provide a mechanism to opt out.
We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, provide a different level of quality, or suggest that you will receive different treatment for exercising your rights.
To exercise any of the rights described above, please submit a request by:
We will verify your identity before processing your request. For callers, we may verify your identity using the phone number associated with the call. For business clients, we may verify your identity using the email address on your account. We will respond to verifiable requests within 45 days. If we require more time (up to an additional 45 days), we will inform you in writing of the reason and extension period.
You may also designate an authorized agent to make a request on your behalf. To do so, provide the agent with written permission and have the agent submit proof of authorization when making the request.
Our Service is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. Our AI receptionist is designed to interact with adults seeking home improvement and contracting services.
If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@imoncall.ai so we can take appropriate action in compliance with the Children's Online Privacy Protection Act (COPPA).
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it:
While we strive to protect your information using commercially reasonable measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic:
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, some parts of our website may not function properly.
We do not use advertising cookies or engage in cross-site behavioral tracking.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will make every effort to respond to your inquiry within 10 business days.