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Privacy Policy

Effective Date: March 7, 2026  |  Last Updated: March 7, 2026

I'm OnCall ("we," "us," or "our") operates the AI-powered phone receptionist service available at imoncall.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service, visit our website, or interact with our AI receptionist by phone.

By using our Service, visiting our website, or calling a phone number answered by our AI receptionist, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

1. Information We Collect

1.1 Information from Callers

When you call a phone number answered by our AI receptionist, we may collect the following information:

  • Phone number via caller ID or as provided during the call
  • Name as provided during the conversation
  • Address as provided during the conversation
  • Project details including type of work needed, property information, and any other details shared during the call
  • Call recordings — full audio recordings of each call
  • Call transcripts — text transcriptions of each call generated from the audio recording
  • Call metadata including the date, time, and duration of each call

1.2 Information from Business Clients

When you sign up to use I'm OnCall as a business client, we collect:

  • Account information including your name, email address, phone number, and business name
  • Business details including your industry, services offered, business hours, and service area
  • Payment information including credit card or bank account details processed through our payment provider
  • Custom scripts and preferences including greeting text, AI voice preferences, notification settings, and call handling instructions
  • Communication history including emails, support tickets, and other correspondence with our team

1.3 Information from Website Visitors

When you visit our website at imoncall.ai, we may collect:

  • Device information including browser type, operating system, and screen resolution
  • Usage data including pages visited, time on site, click behavior, and referring URLs
  • IP address which may be used to determine approximate geographic location
  • Cookies and similar technologies used for analytics, preferences, and site functionality (see Section 10 below)

2. How We Use Information

We use the information we collect for the following purposes:

2.1 Providing the AI Receptionist Service

  • Answering inbound phone calls on behalf of our business clients using AI voice technology
  • Collecting caller information during conversations to generate lead summaries
  • Recording and transcribing calls to create accurate lead reports
  • Delivering real-time lead notifications via email and SMS to business clients

2.2 Service Improvement

  • Improving AI voice quality, naturalness, and conversational accuracy
  • Training and refining our AI models to better understand caller intent and respond appropriately
  • Analyzing call patterns to optimize call handling and lead capture rates
  • Identifying and resolving technical issues

2.3 Analytics and Performance Monitoring

  • Generating aggregate call analytics and performance reports for business clients
  • Monitoring service uptime, call quality, and system performance
  • Producing internal metrics to improve the Service

2.4 Billing and Account Management

  • Processing payments and managing billing cycles
  • Tracking minute usage against plan limits
  • Sending account-related communications including invoices, usage alerts, and plan change confirmations

2.5 Communications

  • Responding to inquiries and support requests
  • Sending service updates and announcements
  • Providing onboarding assistance and account setup guidance

3. Call Recording Disclosure

All phone calls handled by our AI receptionist are recorded and transcribed. This is a core function of our Service and is necessary to generate the lead summaries and notifications that our business clients rely on.

3.1 Caller Notification

Callers are notified at the beginning of each call that the call may be recorded. This notification is provided in compliance with applicable federal and state laws regarding call recording.

3.2 Purpose of Recordings

Call recordings and transcripts are used to:

  • Generate accurate lead summaries containing caller name, phone number, address, and project details
  • Deliver lead notifications to the business client via email and SMS
  • Improve AI voice quality and conversational accuracy
  • Resolve disputes or verify information accuracy
  • Ensure quality assurance and compliance

3.3 Two-Party Consent States

Certain U.S. states require the consent of all parties to a phone call before it may be recorded. These states include:

  • California
  • Connecticut
  • Delaware
  • Florida
  • Illinois
  • Maryland
  • Massachusetts
  • Montana
  • Nevada
  • New Hampshire
  • Pennsylvania
  • Washington

Our AI receptionist includes a recording disclosure at the start of every call to comply with two-party consent requirements. By continuing the conversation after this disclosure, the caller consents to the recording. If a caller objects to being recorded, the AI receptionist will note the objection and proceed in accordance with applicable law.

4. Third-Party Service Providers

We use the following third-party service providers to deliver our Service. Each provider processes data on our behalf and is contractually obligated to protect the information they handle:

4.1 Twilio

We use Twilio for call routing and telephony infrastructure. Twilio processes call audio, phone numbers, and call metadata to route calls to and from our AI receptionist. Twilio's privacy policy is available at twilio.com/legal/privacy.

4.2 ElevenLabs

We use ElevenLabs for AI voice generation. ElevenLabs processes text to produce the natural-sounding voice responses callers hear during a call. ElevenLabs' privacy policy is available at elevenlabs.io/privacy-policy.

4.3 CallRail

We use CallRail for call tracking and SMS notifications. CallRail processes call data and phone numbers to enable call analytics and deliver SMS-based lead notifications to business clients. CallRail's privacy policy is available at callrail.com/privacy.

4.4 Postmark

We use Postmark for transactional email delivery. Postmark processes email addresses and message content to deliver lead notifications and account communications to business clients. Postmark's privacy policy is available at postmarkapp.com/privacy-policy.

4.5 Other Providers

We may also use additional service providers for payment processing, website analytics, hosting, and customer support. When we do, we ensure that each provider is contractually bound to handle your data in accordance with this Privacy Policy and applicable law.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

  • With business clients: Caller information (name, phone number, address, project details, call recordings, and transcripts) is shared with the business client whose phone number the caller dialed. This is the core function of our Service.
  • With service providers: As described in Section 4 above, we share data with third-party providers who help us deliver the Service.
  • For legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request, including to comply with a subpoena, court order, or similar legal mechanism.
  • To protect rights: We may disclose information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.
  • Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

6. Data Retention

We retain different types of data for different periods, based on the purpose of collection and our legal obligations:

  • Call recordings: Retained for 90 days from the date of the call, after which they are automatically deleted.
  • Call transcripts: Retained for 1 year from the date of the call, after which they are automatically deleted.
  • Lead data (caller name, phone number, address, project details): Retained until the business client requests deletion or closes their account.
  • Account data (business client name, email, business details): Retained for the duration of the client's active service plus 30 days, after which it is deleted unless retention is required by law.
  • Payment records: Retained for 7 years in compliance with tax and legal requirements.
  • Website analytics data: Retained in aggregate form for up to 26 months.

Business clients may request early deletion of their data at any time by contacting us at privacy@imoncall.ai. Upon receiving a valid deletion request, we will delete the applicable data within 30 days, except where retention is required by law.

7. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

7.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.

7.2 Right to Delete

You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions under applicable law (for example, where retention is necessary to complete a transaction or comply with a legal obligation).

7.3 Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you.

7.4 Right to Opt-Out of Sale or Sharing

We do not sell your personal information, and we do not share your personal information for cross-context behavioral advertising. Therefore, there is no need to opt out. However, if our practices change, we will update this Privacy Policy and provide a mechanism to opt out.

7.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, provide a different level of quality, or suggest that you will receive different treatment for exercising your rights.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

We will verify your identity before processing your request. For callers, we may verify your identity using the phone number associated with the call. For business clients, we may verify your identity using the email address on your account. We will respond to verifiable requests within 45 days. If we require more time (up to an additional 45 days), we will inform you in writing of the reason and extension period.

You may also designate an authorized agent to make a request on your behalf. To do so, provide the agent with written permission and have the agent submit proof of authorization when making the request.

8. Children's Privacy

Our Service is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. Our AI receptionist is designed to interact with adults seeking home improvement and contracting services.

If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@imoncall.ai so we can take appropriate action in compliance with the Children's Online Privacy Protection Act (COPPA).

9. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it:

  • Encryption in transit: All data transmitted between your browser and our servers, and between our servers and third-party providers, is encrypted using TLS (Transport Layer Security).
  • Encryption at rest: Call recordings, transcripts, and personal information stored on our servers are encrypted at rest using industry-standard encryption algorithms.
  • Access controls: Access to personal information is restricted to authorized personnel who need access to perform their job functions. We use role-based access controls and multi-factor authentication.
  • Infrastructure security: Our servers and infrastructure are hosted with reputable cloud providers that maintain SOC 2 compliance and industry-standard physical and network security controls.
  • Regular security reviews: We conduct periodic security assessments and vulnerability reviews to identify and address potential risks.
  • Incident response: We maintain an incident response plan to promptly address any data breach or security incident. In the event of a breach affecting your personal information, we will notify you and applicable regulatory authorities as required by law.

While we strive to protect your information using commercially reasonable measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic:

  • Essential cookies: Required for basic site functionality such as navigation and access to secure areas.
  • Analytics cookies: Used to understand how visitors interact with our website, including which pages are visited most frequently and how users navigate between pages. We use this data to improve our website.
  • Preference cookies: Used to remember choices you have made, such as language or region preferences.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, some parts of our website may not function properly.

We do not use advertising cookies or engage in cross-site behavioral tracking.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes:

  • We will update the "Last Updated" date at the top of this page.
  • For material changes that significantly affect how we handle your personal information, we will provide prominent notice on our website and, where feasible, notify business clients via email prior to the change taking effect.
  • Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry within 10 business days.